Information that is collected
Our website may collect personal information such as name, contact information such as your email address and demographic information. Also, when necessary, specific information may be required to enhance or complete your profile.
Use of information collected
Our website uses the information in order to provide the best possible service, particularly to maintain a register of users and to provide tourist information about Bilbao Bizkaia. We may periodically send e-mails through our site with tourist information, special offers, new products and other advertising information which we consider relevant to you or which may be of benefit to you. These e-mails will be sent to the address you provide and may be cancelled at any time.
Diputación Foral de Bizkaia and Bilbao Ekintza EPEL are highly committed to keeping your information secure. We use the most advanced systems and constantly update them to ensure that there is no unauthorised access.
A cookie refers to a file that is sent with the purpose of requesting permission to be stored on your computer, when you accept the file it is created and the cookie is then used to gather information regarding web traffic, and also facilitates future visits to a recurring website. Another function that cookies have is that with them the web can recognise you individually and therefore provide you with the best personalised service on their website.
Links to Third Parties
This website may contain links to other sites that may be of interest to you. Once you click on these links and leave our site, we no longer have control over the site to which you are redirected and therefore we are not responsible for the terms or privacy or data protection of those other third party sites. Those sites are subject to their own privacy policies and we recommend that you check with them to confirm that you are happy with them.
Insofar as the user’s data are processed by the Provincial Council of Biscay and Bilbao Ekintza EPEL . Users may exercise their rights of access, rectification, cancellation and opposition in accordance with the provisions of current legislation on personal data protection.
In order to exercise these rights, the user must write to the following address: Diputación Foral de Bizkaia, Gran Vía 25, 48009, Bilbao, Bizkaia and Bilbao Ekintza EPEL, Calle Navarra 5, 2ª planta, 48001, Bilbao, Bizkaia or the address that may be substituted in the General Data Protection Register. Said communication must include the following information: Name and surname(s) of the user, the request, address and supporting data.
The exercise of rights must be carried out by the user himself. However, they may be executed by an authorised person as the authorised person’s legal representative. In this case, documentation must be provided to accredit this representation of the interested party.
Controlling your personal information
At any time you may restrict the collection or use of personal information that is provided to our website. Whenever you are asked to fill in a form, such as a registration form, you can tick or untick the option to receive information by email. In case you have ticked the option to receive our newsletter or advertising you can cancel it at any time.
These organisations will not sell, transfer or distribute the personal information that is collected without your consent, unless required to do so by a judge with a court order.